Shipping policy

Shipping Policy

Where we ship

We currently ship to the United Kingdom only.

Shipping cost

Shipping is free on all orders. Every order is sent with tracked delivery at no extra charge.

Dispatch time

Orders are dispatched within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays.

Delivery time

Once dispatched, orders typically arrive within 8–14 business days. Delivery times are estimates and may occasionally be affected by customs, carrier delays, or busy periods.

Tracking

As soon as your order ships, we will send a tracking link to the email address you provided at checkout, so you can follow your parcel to your door.

Questions

If you have any questions about your delivery, please email us at hello@eluacare.com and we will be happy to help. We typically reply within 24 hours, Monday to Friday.